Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our collection, add your favorite handbag to the cart, and proceed to checkout. Follow the payment instructions to complete your order.

2. What payment methods do you accept?

We accept secure online payment methods and, where available, Cash on Delivery (COD). Payment options will be displayed during checkout.

3. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.

4. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number (if available) via email or SMS.

5. Do you accept returns or exchanges?

Yes. We accept returns and exchanges according to our Refund Policy. Items must be unused, in their original condition, and returned within the specified return period.

6. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with your order number and clear photos of the item. We will resolve the issue as quickly as possible.

7. Are your handbags made from genuine leather?

Product materials are clearly mentioned on each product page. Please refer to the product description for detailed information before placing your order.

8. Can I cancel my order?

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

9. How can I contact customer support?

You can reach us by email or WhatsApp using the contact details provided on our Contact Us page. We aim to respond within 24 business hours.

10. Is my personal information secure?

Yes. We value your privacy and use secure systems to protect your personal information. Please read our Privacy Policy for more details.