Return & Refund Policy

Effective Date: [Date]

At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all tags and accessories (if applicable).

  • Proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged by the customer, or are not in their original condition.

  • Clearance, sale, or promotional items (unless they arrive damaged or incorrect).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days using the original payment method or another agreed payment method for Cash on Delivery (COD) orders.

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. Please contact us within 48 hours of delivery to request an exchange.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order and provide:

  • Your order number

  • Clear photos of the product

  • A brief description of the issue

We will review your request and resolve the matter as quickly as possible.

Return Shipping

Unless the return is due to our error (damaged, defective, or incorrect item), customers are responsible for the cost of return shipping.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: [your@email.com]
Phone/WhatsApp: [+92 XXX XXXXXXX]